Process Library / Communications / 09 Customer Communications / 09.05 Outbound Message Dispatch
09.05

Outbound Message Dispatch

Renders and sends outbound messages via WhatsApp. Handles two categories: (1) template-based messages triggered by other processes (Orders, Delivery, Acquisition) which are sent directly without review, and (2) free-text messages from founder replies or founder-approved AI drafts. AI-generated text never reaches this process without prior founder approval. Every outbound message is logged to the Messages table (Status = Sent) and linked to the conversation thread. Supports bilingual delivery (ENG/RUS) based on customer preference.

L2 draft v1.0.0 12 nodes WhatsApp Business API, Airtable

Flow Canvas

12 blocks
Rendering diagram…

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